Transferring Ownership in Orderlay

Step-by-Step Guide:

Step 1: Go to Your Account Settings

Open the Orderlay app, switch to your restaurant account (e.g.,Test Restro), and tap the "Account" icon at the bottom right.

Don’t forget to check the account. To do this, you must be logged in with your restaurant account. If you are on a personal account, please switch to your restaurant account.

Step 2: Select "Transfer Ownership"

Under the "TEAM & OWNERSHIP" section, select "Transfer Ownership".

Step 3: Verify Your Identity

After clicking "Transfer Ownership", you will reach the verification page. Tap "Use email address" or "Use phone number" to verify your identity. For example, here we are given the option of using an email address because the account was created with email.

Reminder: If you created the account with an email, it will show "Use email" to verify. If you created it with a phone number, it will show "Use phone number" to verify. Please use the same email or phone number that you used in the Orderlay app.

Step 4: Verify and Choose New Owner

Enter the 6-digit code sent to your email or phone to confirm your account. Then, on the Assign New Owner page, Choose an option:

• Email Address: If the new owner's Orderlay account was created using their email.

• Phone Number: If the new owner's Orderlay account was created using their phone number.

Step 6: Enter Email or Phone Number
Enter the new owner’s email address or phone number. For example: In our case, the new owner's account was created with email, so we enter the same email to transfer ownership.

Step 7: Tap "Transfer Ownership" to send the request.

Step 8: Ownership Transfer Initiated

A confirmation message will appear "Owner Transfer Initiated". Click "Done" to confirm.

The new owner must now accept the transfer. Instructions for accepting ownership can be found here: [Link to Guide:Accept an Ownership Transfer]

Things to Remember

• The new owner must already have a personal Orderlay account (created with the same email or phone number you enter during the transfer).

• The transfer request will be sent to the new owner’s registered email or phone number.

• Only the current owner can initiate ownership transfer; admins or staff accounts cannot.