Understanding Roles: Owner, Manager, Waiter, Counter Staff & Kitchen Staff

When you invite a team member, you must assign them one of the following roles. This controls their access and capabilities within your restaurant's account. For steps on how to send an invitation, please see our guide on Invite a Team Member to Your Restaurant.(Link)

Roles	Description	Key Permissions
Owner	Has full and ultimate control over the restaurant account.	- Full access to all features and settings. - Can manage all orders, menus, and finances. - Can invite, assign, and manage all roles for other team members.
Manager	Has almost full access to manage daily operations.	- Can manage orders and menus. - Has limited access compared to the Owner. - Can invite and manage staff with roles below their own.
Waiter	Focused on order and table management.	- Can view and manage orders in real-time. - Can take new orders and update order statuses. - Cannot change menu items or manage other staff.
Counter Staff	Handles front-counter operations	- Manage the order flow for counter service. - View menu availability - View basic analytics related to counter sales.
Kitchen Staff	Focused on order preparation.	- Can view incoming orders from the kitchen display. - Can update the status of orders (e.g., mark as "Ready"). - Cannot manage orders, staff, or money-related information.

A Quick Note: The roles listed above are our most common ones, but they're not the only options! The activities you can access in Orderlay will change depending on your specific role.

Need to change a user's role? Here is the link to Edit or Remove a Team Member. Typically, only Owners and Managers can change roles.

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Understanding Roles: Owner, Manager, Waiter, Counter Staff & Kitchen Staff

This article explains the different roles you can assign to your team members and what each role is permitted to do within the Orderlay app.