This guide assumes you have already created and confirmed an order. If you haven't, please see our guide on [https://support.orderlay.app/en/collections/44-order-types] first.
Step-By-Step-Guide
Step 1: Track the Order Status
After confirming an order, navigate to the "Orders" tab from the bottom menu. Here, you will see a list of all active orders and their current status (e.g., Preparing, Ready).
Once the kitchen prepares the food, track the order and deliver it to the customer.
Step 2: Mark Order as Served
From the "Orders" tab, find and open the specific order. Inside the order details, tap the "Mark as Served" button.
Always mark orders as Served once delivered. This ensures accurate table availability, order history, and sales reports.