---
title: "Check and Update Printer IP Address"
description: "If your orders are not printing, one common reason is that the printer’s IP address does not match the one in Orderlay. Follow these steps to check and update it quickly."
url: https://support.orderlay.app/en/articles/99-check-and-update-printer-ip-address
collection: "Orderlay Printer Support"
updated: 2026-10-27
language: en
---

# Check and Update Printer IP Address

If your orders are not printing, one common reason is that the printer’s IP address does not match the one in Orderlay. Follow these steps to check and update it quickly.

## **Step-By-Step-Guide**

## **Step 1: Check the Printer’s IP Address**

1.  Turn **off** your printer, then turn it back **on**.
    
2.  **Long press** the button shown on your printer (usually the feed or test button).
    
3.  The printer will print a **long paper** with details.
    
4.  Look for the **IP address** on the printed sheet.
    

![A printer self-test label shows its settings, with an arrow and box highlighting the IP address on the printed status page. Visible: Selftest, Version, Speed, Interface, Protocols, MAC address.](https://staticfiles.gleap.io/ghelparticle/zGEiQpx05k6V2vZyXFRikECklQOvmTyNLr0fnQE3NAay8Ecc5f6N7jg9m1avVHqTh5Ehb8V1MCR.jpg)

## **Step 2: Check the IP Address in Orderlay**

1.  Open the **Orderlay app**.
    
2.  Go to **More → Restaurant Settings**.
    
3.  Click **Printer Settings**.
    
4.  Find your printer from the list.
    
5.  Click on the printer name. You will see the **IP address** set in the app.
    

## **Step 3: Update the IP Address (if needed)**

1.  If the IP address on the printer **does not match** the one in the app:
    
    -   Update the IP in the Orderlay app to match the printer.
        
2.  Save the changes.
    

## **Step 4: Test the Printer**

1.  Print a **test order** from Orderlay.
    
2.  If it prints successfully, your printer is ready to use!