Open Orderlay app
Go to More (bottom menu)
Tap Restaurant Settings → Printer Settings
This is the most important step. If these toggles are OFF, orders will NOT print automatically even if your printer is connected properly.
KOT (Kitchen Order Ticket) | Prints food orders for kitchen | Make sure this is ON if food orders are not printing |
BOT (Beverage Order Ticket) | Prints drink orders for bar | Make sure this is ON if beverage orders are not printing |
Estimate | Prints bill estimates | Turn ON only if you want automatic bill printing |
Cancellation | Prints cancelled items | Turn ON if you need cancellation slips |
On the same Printer Settings page, you will see "Your Printers" section. Click on the printer name that you have kept (it should show Active).
Enable Printer | Make sure this toggle is ON. If printer shows "Inactive," orders will not print. |
Printer Purpose | Check the correct boxes based on what is not printing: |
KOT – For food orders to print | |
BOT – For beverage orders to print | |
Combine both KOT & BOT – For both food and drinks to print on same printer | |
Estimate Bill Printing – For bill estimates to print |
