Step 1: Open Printer Settings
Open Orderlay app
Go to More (bottom menu)
Tap Restaurant Settings → Printer Settings
Step 2: Check Auto-Printing Toggles (Most Common Fix!)
This is the most important step. If these toggles are OFF, orders will NOT print automatically even if your printer is connected properly.
KOT (Kitchen Order Ticket) | Prints food orders for kitchen | Make sure this is ON if food orders are not printing |
BOT (Beverage Order Ticket) | Prints drink orders for bar | Make sure this is ON if beverage orders are not printing |
Estimate | Prints bill estimates | Turn ON only if you want automatic bill printing |
Cancellation | Prints cancelled items | Turn ON if you need cancellation slips |
Step 3: Check Printer Purpose & Enable Printer
On the same Printer Settings page, you will see "Your Printers" section. Click on the printer name that you have kept (it should show Active).
Enable Printer | Make sure this toggle is ON. If printer shows "Inactive," orders will not print. |
Printer Purpose | Check the correct boxes based on what is not printing: |
KOT – For food orders to print | |
BOT – For beverage orders to print | |
Combine both KOT & BOT – For both food and drinks to print on same printer | |
Estimate Bill Printing – For bill estimates to print |
