Check and Update Printer IP Address

If your orders are not printing, one common reason is that the printer’s IP address does not match the one in Orderlay. Follow these steps to check and update it quickly.

Step-By-Step-Guide

Step 1: Check the Printer’s IP Address

  1. Turn off your printer, then turn it back on.

  2. Long press the button shown on your printer (usually the feed or test button).

  3. The printer will print a long paper with details.

  4. Look for the IP address on the printed sheet.

A printer self-test label shows its settings, with an arrow and box highlighting the IP address on the printed status page. Visible: Selftest, Version, Speed, Interface, Protocols, MAC address.

Step 2: Check the IP Address in Orderlay

  1. Open the Orderlay app.

  2. Go to More → Restaurant Settings.

  3. Click Printer Settings.

  4. Find your printer from the list.

  5. Click on the printer name. You will see the IP address set in the app.

Step 3: Update the IP Address (if needed)

  1. If the IP address on the printer does not match the one in the app:

    • Update the IP in the Orderlay app to match the printer.

  2. Save the changes.

Step 4: Test the Printer

  1. Print a test order from Orderlay.

  2. If it prints successfully, your printer is ready to use!

Did this answer your question?
😞
😐
😁