Possible causes & fixes:
Cables not connected – Check all printer cables and ensure they are secure.
Printer is off – Turn the printer on.
Wi-Fi mismatch – Make sure your printer and device are on the same Wi-Fi network.
IP address changed – Check the printer’s IP. Update it in the Orderlay app if needed.
Tip: Try printing a test order from the app after checking the above. If you need help, follow this How to Test Print Guide.
Possible causes & fixes:
Open printer settings in the app.
Make sure the correct toggle button is ON or OFF according to your requirement.
Save settings and try a test print.
If needed, follow the step-by-step Printer Settings Guide
Check the printer’s IP and make sure it matches the one in the app.
If you’re unsure how to find your printer’s IP, follow this guide: How to Check Printer IP
Update the app if it has changed.
Ensure both printer and device are on the same Wi-Fi.
If you are unsure which Wi-Fi to use, try connecting to any available Wi-Fi.
Restart your Wi-Fi router if needed.
Open the Orderlay web app.
Find the print file from setup and double-click to run it.
Keep it running in the background (do not close).
Test print: After fixing the above, try printing a new order.
Tips:
Orders will not print if the background file is closed, IP is wrong, or Wi-Fi is different.
Restarting devices often solves most issues quickly.
